AWS to spend $1 billion putting AI engineers inside customer teams
Amazon Web Services (AWS) has announced that it is investing $1 billion in a new team that will place thousands of artificial intelligence specialists inside customer organisations, as the cloud computing giant seeks to help businesses move from experimenting with AI to using it in everyday operations.
The new AWS Forward Deployed Engineering (FDE) organisation will work directly with customers to build and deploy so-called “agentic” AI systems. These systems can carry out tasks and make decisions with limited human intervention.
AWS says the initiative could cut the time needed to deploy AI systems from months to days, while giving customers the expertise needed to operate them independently.
The engineers will work alongside customers’ business, engineering and security teams, using AI agents to build systems around their data, governance requirements and existing processes.
AWS explained that the approach is different from traditional consultancy because the engagements focus on business results rather than billable hours. Customers are intended to leave with functioning AI systems, as well as new engineering skills, workflows and technical capabilities.
The FDE teams will use an approach AWS calls the AI-Driven Development Lifecycle, in which AI agents assist across the software development process while human engineers oversee and verify their work.
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