Samsung Care+ cuts screen repair costs for users in Uganda
Samsung has extended its Care+ service plan to Uganda, allowing owners of eligible Galaxy smartphones to repair accidentally damaged screens for as little as UGX 89,452 (about USD 25) through the company’s authorised service network.
Under the plan, a screen repair on a Galaxy Z series device costs UGX 447,262 (about USD 123), while S series owners will pay UGX 223,631 (about USD 61).
Owners of mid-range A series models, from the A32 to the A73, will pay UGX 111,815 (about USD 31), with entry-level models from the A14 to the A27 attracting the lowest fee of UGX 89,452.
Care+ runs separately from Samsung’s standard 24-month warranty, which covers manufacturer defects free of charge for two years from purchase but does not extend to accidental damage such as a dropped or cracked phone.
The new plan fills that gap. It covers damage from everyday handling for 12 months from device activation, and customers must register within 30 days to qualify. Each plan covers one screen repair, carried out by trained technicians using genuine Samsung parts.
The service is also available in Kenya, Tanzania and Ethiopia, where Samsung applies the same four-tier pricing structure. In Kenya, the company notes that an out-of-warranty screen replacement on an A or S series device can cost the equivalent of USD 115 to more than USD 230 on the open market, several times the subsidised Care+ fee.
Care+ applies only to select genuine Samsung smartphones sold with a 24-month warranty and does not cover grey-import devices bought outside official distribution channels. Newly launched Fold and Flip models are also excluded for now, as they are not officially sold in the region with an applicable warranty.
How to register
Ugandan customers can sign up online at samsungcareplus.com by entering their device’s IMEI or serial number. Owners of newer phones running One UI 9, including the Galaxy S26 FE, A08 and A18 series, can also register directly on the device through Settings, then Warranty & Care.
Repairs are handled through Samsung’s authorised service centres in Uganda.
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